Returns on jewelery are accepted within 14 calendar days of the date of receipt and only if the products you wish to return are in the same condition as you received them without having been worn or tampered with accompanying product documentation such as warranty, proof of purchase or invoice.
Shipping costs (8 € for jewelery, 10 € for stefana gamou) are borne by the customer and are not refunded. In case your order was free of charge, it is also deducted from the final refund.
No returns are made to the jewelery of the bids, the crystal items and the products made or engraved upon order.
Change or Return Procedure:
- The product is returned with EL.TA. along with proof of purchase, at the address indicated on the retail receipt.
- Ensure that the shipment of the shipment is safe so as not to cause any damage during transportation.
- After being tested by us for his excellent condition, the amount of the value is returned via a bank, (or changed with the new product).
- Transport costs (8 € for jewelery, 10 € for wedding garlands) are charged to the customer and are not refunded.
- In the event of a return, the customer receives the new product with a courier and pays for the difference of the product plus the shipping costs.
For any information or clarification please do not hesitate to contact us:
tel. 2310 531 382, e-mail: firstname.lastname@example.org
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